Terms & Conditions
Clear, honest terms for our professional handyman services. Please read before booking — it covers pricing, deposits, cancellations and your rights.
Our Commitment to You
At SOODI.help, we believe in being honest and transparent about our services. We operate as a professional handyman service based in Canonbury, serving Islington, Camden and Haringey. These Terms & Conditions set out what you can expect from us — and what we expect from you.
Our Pricing
All prices are in GBP and include VAT where applicable. Prices shown are the base rates — final quotes may vary depending on job complexity.
| Service | Rate | Notes |
|---|---|---|
| Handyman — Weekday | £300 / day | Mon–Fri, 8am–8pm |
| Handyman — Weekend | £400 / day | Sat–Sun |
| Plumbing / Electrical | From £150 | Depends on job complexity |
| Carpentry / Painting | From £200 | Includes laminate flooring |
| CCTV / PC Repair / Web Design | From £80 | Custom quoted |
Deposit & Payment
A deposit is required to confirm your booking. The deposit secures your date in our calendar and is deducted from your total balance.
| Booking Type | Deposit Required | Refundable? |
|---|---|---|
| Handyman Day Booking | 0% | Yes — with 48h+ notice |
| Quote / Contract Job | 25% | Yes — with 48h+ notice |
Why a deposit?
The deposit covers our time slot and secures your date. It protects both sides — you get priority scheduling, we get commitment. It's fully refundable with 48+ hours notice.
Payment Methods
We accept the following payment methods:
| Method | When to use |
|---|---|
| Card (Stripe) | Deposits and balance payments — secured by Stripe |
| Bank Transfer | Best for larger jobs — details sent with contract |
| PayPal | Alternative to card payments |
| Cash | Accepted on completion of small jobs |
Cancellation & Refund Policy
| Notice Given | Refund |
|---|---|
| More than 48 hours | 100% refund |
| Less than 48 hours | Deposit may be forfeited |
| No-show on the day | Deposit forfeited, full balance may apply |
To cancel or reschedule, contact us on 07706 636268 or email info@soodi.help. We'll confirm the cancellation in writing.
Our Services
We specialise in small-to-medium repairs and installations across North London. Here's a clear summary of what we do and don't do:
| We Do | We Don't Do |
|---|---|
| Plumbing repairs (taps, leaks, toilets) | Gas work, boilers, radiators |
| Electrical repairs (sockets, lights, fuses) | Full rewiring, new circuits |
| Carpentry & full laminate flooring | Structural work, staircases |
| Interior painting & plaster repairs | External painting, wallpapering |
| CCTV installation, PC repair, web design | Locksmith, heating, AC |
Limitation of Liability
SOODI.help provides professional handyman services directly to customers. We are responsible for the quality of work performed by our team.
We are not liable for indirect loss, business interruption, delays, or failure to provide services due to circumstances beyond reasonable control.
Nothing in this agreement excludes liability for fraud, death, or personal injury caused by negligence where such exclusion is prohibited by UK law.
Policy Updates
We may update these terms at any time. Continued use of the platform after updates constitutes acceptance of the new terms. The date of the last update is shown at the top of this page.
Acceptance
By using SOODI.help or booking our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Questions About These Terms?
Email: info@soodi.help | Phone: 07706 636268 | WhatsApp: 07706 636268