Track Your Booking

Enter your reference to check live status — from quote sent to work completed.

Enter Reference

Handyman bookings · Quotes · Contracts

Track

Enter your booking reference

Your reference was sent to you via email when you booked.

Formats: HM-20260501-ABC123 (Handyman), QT-20260501-ABC123 (Quote), CT20260501_ABC123 (Contract)

How to Track Your Booking

3 simple steps to check live status

Simple

Find your reference

Check your email inbox for the confirmation email we sent you. The reference is in the subject and body.

Enter it above

Paste or type your reference into the search box. It looks like HM-20260501-ABC123 (or QT- for quotes, CT for contracts).

See live status

You'll see the full status of your booking — from quote sent to work completed — plus contact details, dates and payment info.

What Each Status Means

Every stage explained

Guide

Pending Payment

Booking created. Deposit not yet paid.

Quote Sent

Quote emailed. Awaiting your response.

Confirmed

Deposit paid. Date locked in.

In Progress

We're working on your job.

Contract Signed

Contract signed. Ready to schedule.

Completed

Work finished. Balance settled.

Cancelled

Booking cancelled. Deposit refundable.

Don't see your status? Contact us on 07706 636268 or email info@soodi.help — we'll sort it out.

Tracking FAQs

Common questions about tracking

FAQ

Where do I find my booking reference?

Your booking reference was sent to your email when you made the booking. It looks like HM-20260501-ABC123 (for handyman bookings) or QT-20260501-ABC123 (for quotes).

I lost my booking reference — what do I do?

Can I track a quote or contract?

Yes — enter the quote reference (starts with QT-) or contract ID (starts with CT) into the same search box.

What does each status mean?

See the "What Each Status Means" section for a full breakdown of every status.

How do I cancel a booking?

Open your booking page (via the reference), scroll to the actions, and click "Cancel Booking". Cancellations require 48+ hours notice for a full refund.

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